Leaders know that it takes more than technical ability and business savvy to be successful in today’s business environment. The ability to communicate and deal with conflicts effectively is equally, if not more, important. Leader Effectiveness Training (L.E.T.) is the foundation of what Gordon Institute calls the People Productivity Process. L.E.T. teaches a concrete, actionable set of tools and skills that reduce conflict in the workplace, increase time on task and measurably reduce the costs of people problems. Through our training, your organization’s leaders learn, practice, and understand when and how to apply a powerful set of tools that measurably influence their workers’ behaviors, habits and beliefs. The result is a more productive, efficient and fulfilling workplace. Unlike other training programs, L.E.T. is based on pioneering research by Dr. Thomas Gordon, the founder of GTI, who created the foundational systems and tools that comprise L.E.T. The program was designed from the ground up to match the way human beings function, with an understanding of the psychological needs that drive people to behave the way they do.
L.E.T. Training
THREE DAY LEADER EFFECTIVENESS AND CONFLICT RESOLUTION WORKSHOPS (LET / CRW)
PEOPLE ARE MESSY. LET AND CRW PROVIDE THE ESSENTIAL SKILLS FOR SOLVING PEOPLE PROBLEMS
“Leader Effectiveness Training has changed my life both at work and at home. I have learned the value of empowering others to solve problems, rather than taking the weight of the world on my shoulders. I recommend L.E.T. to anybody seeking personal and professional growth.”
Paige HealeyInterior Decorator
Leader Effectiveness Training (L.E.T.) is "A proven path to building a high performance culture."
- Kent Stickler
WORKSHOP DESCRIPTION
Warrior Leadership’s L.E.T. Workshop is led by Jeff Herold and Mike Ogle, specially-trained and authorized L.E.T. and CRW Facilitators. Throughout the intensive program, you will learn how and when to utilize the skills through presentations, video demonstrations, skill practice exercises, workbook exercises, individual coaching, and small group discussions and activities. We will address the following topics in our three day workshop:
- Determine who “owns the problem” in a given situation
- Identify the 12 Roadblocks to communication
- Distinguish between Roadblocks and Active Listening
- Avoid the Roadblocks that cause most helping attempts to fail
- Recognize when team members need your help as a skilled listener
- Use silence, acknowledgments and door-openers to help another person with a problem
- Active Listen to hear another’s feelings
- Active Listen to clarify information
- Distinguish between Acceptable and Unacceptable Behavior
- Determine what to do when another’s behavior is interfering with you meeting your needs
- Develop a three-part Confrontive I-Message
- Confront another’s unacceptable behavior with an I-Message
- Shift gears between I-Messages and Active Listening when appropriate
- Acknowledge others’ efforts with Appreciative I-Messages
- Prevent problems and conflicts using Preventive I-Messages
- Recognize conflict situations
- Distinguish between Conflicts-of-Needs and Values Collisions
- Avoid the use of Method I
- Avoid the use of Method II
- Set the stage for Method III Conflict Resolution
- Use Method III to resolve a conflict you have with another person
- Use Method III to mediate a conflict between others
- Handle Values Collisions
- Use the Principle of Participation when there’s an issue or problem involving team members
Gordon Training International is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.