Onsite Workshop? If your company prefers a private workshop, we can bring the training experience to you (online or in-person) on dates/times that are convenient to you. Click here to read about the different delivery options for companies, or email us at: workplace@gordontraining.com for more information.
What is Leader Effectiveness Training?
Professional Communication and Conflict Management
Leader Effectiveness Training (L.E.T.) is a workshop created by Dr. Thomas Gordon. It is designed to help participants learn the day-to-day communication and conflict resolution skills needed to increase their effectiveness in their roles at work. Those roles include management, supervision, program management, project leadership, human resource professionals, internal consultants or facilitators, group or team leaders, and in team oriented businesses, all team members.
The major content areas include:
Foundation. The underlying principles and assumptions. A conceptual model. Core values.
Helping Skills. Listening and problem solving skills that allow the participant to help other people solve problems.
Confrontation Skills. Language, communication and problem solving skills that help the participant ex- press their own problems and gain cooperation from others to solve them.
Problem Prevention Skills. Self-disclosure skills that prevent relationship problems and increase productive work time.
Conflict Resolution Skills. Tools to help the participant achieve win/win solutions when they are in conflict with others. (Also to facilitate the resolution of conflict among others when appropriate).
Values Collisions. A framework for recognizing fundamental differences in values and for making effective choices in those situations.
Workshop Description
All L.E.T. Workshops are led by specially-trained L.E.T. Facilitators, certified by Gordon Training International (or by one of our authorized international L.E.T. Licensees). Throughout the highly interactive program, you will learn how and when to utilize the L.E.T. skills through facilitator presentations, video demonstrations, skill practice exercises in small and large groups, workbook exercises, small group discussions and activities–all the while being carefully coached by the facilitator.
L.E.T. is offered in-person or online. In-person: 20 persons is three days; ten persons is two days. Online: 12 persons (max) is six weeks; 3-hour sessions once a week.
Are you a member of SHRM? Earn up to 21 PDC’s with L.E.T. – Leader Effectiveness Training is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.
After the L.E.T. Workshop, it is expected that you will have learned how to:
1. Determine who “owns the problem” in a given situation.
2. Identify the 12 Roadblocks to communication.
3. Distinguish between Roadblocks and Active Listening.
4. Avoid the Roadblocks that cause most helping attempts to fail.
5. Recognize when team members need your help as a skilled listener.
6. Use silence, acknowledgments and door-openers to help another person with a problem.
7. Active Listen to hear another’s feelings.
8. Active Listen to clarify information.
9. Distinguish between Acceptable and Unacceptable Behavior.
10. Determine what to do when another’s behavior is interfering with you meeting your needs.
11. Develop a three-part Confrontive I-Message.
12. Confront another’s unacceptable behavior with an I-Message.
13. Shift gears between I-Messages and Active Listening when appropriate.
14. Acknowledge others’ efforts with Appreciative I-Messages.
15. Prevent problems and conflicts using Preventive I-Messages.
16. Recognize conflict situations.
17. Distinguish between Conflicts-of-Needs and Values Collisions.
18. Avoid the use of Method I.
19. Avoid the use of Method II.
20. Set the stage for Method III Conflict Resolution.
21. Use Method III to resolve a conflict you have with another person.
22. Use Method III to mediate a conflict between others.
23. Handle Values Collisions.
24. Use the Principle of Participation when there’s an issue or problem involving team members.
2. Identify the 12 Roadblocks to communication.
3. Distinguish between Roadblocks and Active Listening.
4. Avoid the Roadblocks that cause most helping attempts to fail.
5. Recognize when team members need your help as a skilled listener.
6. Use silence, acknowledgments and door-openers to help another person with a problem.
7. Active Listen to hear another’s feelings.
8. Active Listen to clarify information.
9. Distinguish between Acceptable and Unacceptable Behavior.
10. Determine what to do when another’s behavior is interfering with you meeting your needs.
11. Develop a three-part Confrontive I-Message.
12. Confront another’s unacceptable behavior with an I-Message.
13. Shift gears between I-Messages and Active Listening when appropriate.
14. Acknowledge others’ efforts with Appreciative I-Messages.
15. Prevent problems and conflicts using Preventive I-Messages.
16. Recognize conflict situations.
17. Distinguish between Conflicts-of-Needs and Values Collisions.
18. Avoid the use of Method I.
19. Avoid the use of Method II.
20. Set the stage for Method III Conflict Resolution.
21. Use Method III to resolve a conflict you have with another person.
22. Use Method III to mediate a conflict between others.
23. Handle Values Collisions.
24. Use the Principle of Participation when there’s an issue or problem involving team members.
We also offer L.E.T. Facilitator Certification–the most economical way to equip your team with the people skills they need. We offer public and private (onsite) workshops for certification.
How do you enroll in any of the workshops below? Click on the Facilitator or Organization to contact them directly to enroll or to inquire further about pricing, daily schedule, location, etc.
Team Building Workshops
The Working Genius is Patrick Lencioni’s newest teamwork model, which helps people understand how they can contribute most effectively. This tool can help individuals, leaders and teams better leverage one another’s strengths and understand how to be both productive and fulfilled at work.
Working Genius Certified Facilitators are equipped to analyze and apply results to help individuals and teams utilize the Working Genius in a more innovative, strategic, and effective manner. The Working Genius has proved to be a valuable tool in project assignment and hiring.
The Six Types of Working Genius can transform people by helping them understand:
1. Why they have been successful or unsuccessful in past endeavors
2. Clarify which types of work give joy & energy and which types are draining and difficult
3. Avoid making unfair and inaccurate judgments about one another’s motivation
4. Alleviate guilt about struggles people have with certain types of work
5. Improve dialogue and directives in team meetings
6. Make quick and concrete adjustments to roles and responsibilities to better tap into one another’s strengths
7. Avoid one another’s weaknesses and get more done in less time.
Two to four hour workshop depending on number of participants.
Maximum 20 (In person only)
$159 per person - Travel (If applicable) Not Included
DISC Assessments
The DISC personality assessment categorizes individuals into four main
behavioral styles. Understanding DISC helps improve communication, teamwork,
and leadership by recognizing different personality traits and adapting
interactions accordingly.
-Two hour Workshops (In person only)
-$129 per person up to 30 maximum
- Travel (If applicable) Not Included
Maxwell Leadership
John Maxwell is the world’s foremost leading author for books on leadership. These courses are delivered by a Maxwell Certified Speaker, Coach, and Trainer.
A leader’s ability to connect with others is crucial for enhancing their influence. When leaders can connect effectively—whether one-on-one, in groups, or with larger audiences—they improve teamwork, reduce conflict, and increase productivity. Effective communication allows leaders to persuade others, gain support, and build strong relationships. Ultimately, a leader’s communication skills are central to their effectiveness and ability to lead. Warrior Leadership offers Maxwell’s training courses to help develop these communication skills, aiming to improve both personal and professional growth.
Choose from the following course options:
1. 15 Invaluable Laws of Growth
2. Leading Through Crisis
3. High Road Leadership
4. Everyone Communicates Few Connect
5. Leadership Gold
6. How to be a Real Success
7. Becoming a Person of Influence
8. Intentional Living
-Four and eight hour Mastermind Workshops
-$89 and $129 per person respectively up to 30 maximum (Online or in-person)
- Travel (If applicable) Not Included
Our Emergency Preparedness Courses
CRASE - Civlian Response to Active Shooter Events
The Civilian Response to Active Shooter Events (CRASE) course, designed and built on the Avoid Deny Defend™ strategy developed by ALERRT™ in 2004, provides strategies, guidance and a proven plan for surviving an active shooter event. Topics include the history and prevalence of active shooter events, the role of professional guardians, civilian response options, medical issues, and emergency drills.
- 90 minute presentation
-no cost /no student maximum - travel cost associated for non-local courses only (In person only)
Stop the Bleed
First aid kits are for boo boos and small burns. They are of no use to treat significant blood loss. You need trauma kits with your AEDs. Recently tourniquets have been reembraced for their lifesaving potential. STB is a vital skill to teach employees because in a mass homicide, injuries resulting in hemorrhage are common. People with these injuries often have to barricade for extended periods of time until the scene is safe and EMS can begin to treat patients. Since it can take only three minutes for a person to bleed out, you must be prepared to treat the injured as you wait for EMS.
- Four hour course
- $500 up to 16 participants. (In person only)
-Travel (If applicable) Not Included
First aid kits are for boo boos and small burns. They are of no use to treat significant blood loss. You need trauma kits with your AEDs. Recently tourniquets have been reembraced for their lifesaving potential. STB is a vital skill to teach employees because in a mass homicide, injuries resulting in hemorrhage are common. People with these injuries often have to barricade for extended periods of time until the scene is safe and EMS can begin to treat patients. Since it can take only three minutes for a person to bleed out, you must be prepared to treat the injured as you wait for EMS.
- Four hour course
- $500 up to 16 participants. (In person only)
-Travel (If applicable) Not Included
NOTE FOR HOSTING FACILITIES
*For leadership workshops greater than four hours: We believe that adult learning happens best when basic human needs are met. We believe that a space conducive to learning, refreshments, lunches together (when applicable), and 100% interaction (being heard and understood) are vital for capturing and keeping attention and participation throughout a training session or workshop. Warrior Leadership can provide a venue and the aforementioned food and beverage at an additional cost and a surcharge will be added. If host provided, no additional consideration is necessary.
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